At Wabi Sabi BHC, we are committed to providing the highest level of care to all clients. To ensure that our staff and resources are available to those in need, it is important that scheduled appointments are kept. Therefore, we have implemented the following policy regarding no-call/no-show and late cancellations. 

  1. In the case of all cancellations and no-shows, clients are responsible for reaching out to their provider and re-scheduling any make up and future appointments. 
  2. At the first no-show, the provider will remind the client of No-Show, Late Cancellation policy. 
  3. After two consecutive no-shows, clients will be subject to discharge from the center. 
  4. Clients that have three no-shows in a six-month period will be subject to discharge from the center.
  5. Clients who cancel three or more appointments with less than 48 business hours notice within a six-month period will be subject to discharge from the center. 

Wabi Sabi understands that sometimes clients cannot make it on time, but can still make their appointment. Late shows will be handled in the following manner: 

  1. Greater than 15 minutes late to scheduled appointment, session is cancelled.
  2. For sessions involving testing/evaluation, the provider may use discretion based on length of testing session and other extenuating circumstances. 

Discharge Procedure 

  1. Prior to discharge, the client will be reminded of attendance policy and given an opportunity to discuss any barriers to attending appointments. 
  2. If no valid reason is provided or if the behavior persists, the client will receive a formal discharge letter from the clinic. 

Reinstatement 

  1. Clients discharged due to no-shows or late cancellations may request reinstatement provided they agree to adhere to attendance policies in the future. Reinstatement will include being placed on the waiting list for the next available appointment, and may require completion of intake paperwork (depending on insurance requirements).

Exceptions 

  1. Clients facing emergencies or extenuating circumstances (e.g., medical emergencies) may be exempt from this policy on a case-by-case basis, at the discretion of clinic management. 

Communications 

  1. Clients are reminded of their upcoming appointments through phone, text, and email.